Right of Withdrawal

This policy describes how the right of withdrawal under Directive 2011/83/EU (the EU Consumer Rights Directive), as transposed into Belgian law by Book VI of the Code of Economic Law, applies to purchases made through FlyStandby.app. It applies to consumers in the European Economic Area (EEA).

Apple App Store purchases. SkyCredits and subscriptions purchased through the Apple App Store are processed by Apple. Refund and cancellation requests for those purchases are handled exclusively by Apple under their own policies. Submit requests at reportaproblem.apple.com or manage subscriptions in your Apple ID settings. The remainder of this page applies only to direct purchases made on the website via Stripe.

SkyCredits and subscription access are digital content and digital services not supplied on a tangible medium. Under Article 16(m) and Article 16(a) of the Consumer Rights Directive, the right of withdrawal does not apply once performance has begun with the consumer's prior express consent and the consumer's acknowledgment that the right of withdrawal is thereby lost.

Before any payment is taken, our checkout requires you to tick a non-pre-ticked box that expressly requests immediate delivery / immediate access and acknowledges that you lose your 14-day right of withdrawal as a result. We record the date, time, IP address and browser of that acknowledgment together with the payment record.

SkyCredits are credited to your balance immediately upon successful payment. Because that constitutes the start of performance, and because you provided the express consent and acknowledgment described above before paying, the right of withdrawal does not apply.

This does not affect any automatic SkyCredits return that the platform itself triggers as part of the product (for example, when a load request expires without an answer). Such automatic returns are credited to your SkyCredits balance, not to your payment method.

Subscription access (Pro, Max and any custom plan) is activated immediately upon successful payment or trial start. Because you expressly requested immediate access and acknowledged the loss of your withdrawal right at checkout, the right of withdrawal does not apply to the initial subscription period.

• No refunds within the period. The amount paid for the current billing period is non-refundable. This includes the case where you stop using the service before the period ends.
• Cancellation. You may cancel at any time from the Subscriptions page. Cancellation prevents the next automatic renewal; access continues until the end of the period you have already paid for.
• Renewals. The right of withdrawal applies, by law, only to the conclusion of the contract. Automatic renewals are not new contracts and are not subject to a fresh withdrawal right. To avoid being charged for the next period, cancel before the renewal date.
• Free trials. If your subscription includes a free trial, no charge is taken until the trial ends. Cancelling before the trial ends prevents any charge.

SkyCredits granted at no cost (welcome bonus, verification bonus, referral rewards, daily bonuses, voucher redemptions, promotional grants) are not purchases. They are not subject to the right of withdrawal and are non-refundable.

Nothing in this policy limits any non-waivable rights you may have under mandatory consumer protection law, including the right to a refund where digital content or a digital service is not in conformity with the contract. To raise a non-conformity claim, contact us at the address below with details of the issue.

FlyStandby · [email protected]

See also our Terms of Service and GDPR Notice.